Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery location of your p... (read more)

  2. Are Nightline able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We do have a list of items that we cannot carry at all (prohibited items) and a further list of i... (read more)

  4. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with Nightline Direct.If y... (read more)

  5. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however we would ask for your help to ensure we can keep our... (read more)

  6. Why does the website say my parcel is too large for standard services?

    All our services have maximum weights/dimensions.  For this reason the quick quote will only... (read more)

  7. I do not know the weight and dimensions of my parcel. What should I enter?

    On Ireland to Ireland deliveries weights and dimensions are not critical provided that your parce... (read more)

  8. Which payment methods can I use with Nightline Direct?

    At checkout Nightline Direct will offer a number of ways in which you can pay.You can u... (read more)